Agreement Signing Didn't Complete
Why an agreement sits stuck in Pending and how to unblock signatures.
In short
- Partial signatures ("2/3 signed") block the agreement.
- Name-only participants must sign offline.
- Missing IPI on a signer can block their signature.
- 1
Check the signature count
Open the Agreements tab on the project. The status shows progress like "2/3 signed." An agreement moves to Signed only when every listed participant has signed. One missing signature blocks the whole thing.
- 2
Check for name-only participants
Participants added by name only (no email, no Vandall account) are listed on the PDF but can't sign inside Vandall. Their signatures must be collected separately — on paper or via e-sign — and the agreement PDF amended outside the app.
- 3
Ask signers to refresh the Agreement tab
If a signer says they signed but the count hasn't updated, ask them to re-open the Agreement tab in the App. The status refreshes on re-entry and surfaces any validation issue that blocked their signature.
- 4
Check that their IPI is present if required
If the agreement requires IPI and a signer's profile doesn't have one set, their signature may be blocked. Ask them to add it in Settings > Accreditations before retrying.
- 5
When to start over
If a participant's details are wrong (wrong name, wrong split percentage), don't patch around it — cancel the agreement and restart the wizard. Split sheets that don't match the PRO database cause dispute holds later.
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