Guides & Tutorials
A Collaborator Can't See My Project
Work out why someone you invited can't see a track yet, and get them in without sending a new invite.
In short
- An invite to the workspace and an invite to a track are separate.
- Check that they signed up with the address you invited.
- Someone with the Member role only sees the tracks they have been added to.
- 1
Confirm they accepted the workspace invite
Ask them to accept the workspace invite first. When they sign in, they'll see it under Pending Invitations at the top of the workspace picker, with Accept and Decline. Tracks you have added them to only appear once they are inside the workspace.
- 2
Confirm they're a project member
Open the track and click Members at the top right. Look for your collaborator in the list. If they aren't there, click Add and invite them by email. For people with the Member role, being in the workspace doesn't give them access to a track on its own.
- 3
Confirm they signed in with the invited email
Ask them which email address they signed up with. If it differs from the one you invited, their account won't link to the invite. Delete the pending invite and invite the address they actually use.
- 4
For App collaborators: confirm they accepted
Artists joining from the Vandall App have to accept the workspace invite on their own device, just as in the dashboard. Showing them the QR code from the Members dialog is often quicker than waiting for the email.
- 5
Check their role
Workspace members with the Member role only see the tracks they have been added to. To let them see everything in the workspace, open Users and change their role to Admin.
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